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Returns & Refunds

Bridaldressesbykiran.ca Return and Exchange Policy 

Disclaimer 

Bridaldressesbykiran.ca has a friendly return and refund policy to ensure your online purchase is free of stress. 

Please be aware that customers ordering items with beaded embroidery and sequins must keep in mind of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item, please keep these things in mind. But we will do our very best that all product you order reach intact. 

Option 1 Return of damaged and defective product (ready-made): 

 

Option 2 Return policy due to variation in colour (ready-made): 

Color variation occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur. A 10% color variation is an acceptable norm. 

We can also request you to return the product in original packaging and once it is received by us, our team will review your complain and if we find it genuine we will refund the full order amount. 

The extra shipping cost is refunded by means of credit note which can be used on any future purchase. 

Option 3 Didn’t like the product: 

A complaint has to be made within 48 hours of receiving the goods.
First condition 

Second Condition  

 

 

Option 4 Customized product that is not fitting perfectly 

A complaint has to be made within 48 hours of receiving the goods.
First Condition: Wrong measurement from your side: 

Second Condition: Stitching not as per your measurement: 

Option 5 Lost Parcel / Wrong address delivery / Parcel not found after door delivery: 

Please be aware of these: 

 Regards