Address

Apt 106,2141 Larter road,
Estevan,S4A2Y5,
Saskatchewan, Canada

Whatsapp

Mobile

9673577505

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is it safe to use my credit/debit card?
  • To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.
  • When users proceed with the payment, they are redirected to secure Razorpay Payment Gateway to provide their Credit Card / Debit Card / Net Banking details for the transaction.
  • A window will appear on your browser notifying you when you enter and leave the secure environment.
  • The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Upon processing a successful transaction, a confirmation email is sent to the email address provided with the order details.
  • The security is handled by an independent third-party - Razorpay, who certifies that the information is encrypted and secure.

Please note, we DO NOT collect/store credit card/debit cards or any of your sensitive financial details on our server. Your security is our security.

What steps do you take to prevent card fraud?

We realize the importance of strong fraud detection and resolution capability. We and our online payments partners track transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud, the transaction is kept on hold. The customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine cardholder.

We apologize for any inconvenience that may be caused and requests you to bear with us, in the larger interest of ensuring a safe and secure environment for online transactions.

What is the 'My Account' page on website?

'My Account' provides you the following features:

  • Manage/edit your data like address and phone numbers.
  • Review your orders
  • View subscription details
  • View / Redeem your points
  • View Wishlist.
What is the estimated delivery time?

Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped and our locations

Hoe are items packaged ?

Products are shipped in packages by following standard packing procedures.

What is your refund policy?

We offer a 100% no-quibble money-back guarantee. If you are not satisfied with our products, we will offer a 100% refund (excluding delivery charge and gift-wrapping, where appropriate).

For refunds on Cash-on-Delivery orders, please share your bank account details to receive the refund amount.

To avoid any issues, kindly read our returns policy in detail before placing your return and refund request.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS